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Why can't I download my file?
Because of spyware and hacker threats, your Internet browser may disable automatic downloads. For example, the latest versions of Internet Explorer (Windows XP Service Pack 2) pop up a little yellow bar at the top of the screen that informs you a download has been blocked. To continue the download, you can right-click that bar (called an information bar), and select "Download file".
Once you do that, you'll see a dialog box that asks you to approve the download--redundant, of course, but secure.
Mozilla Firefox users will just see the dialog box.
Where did my download go?
One of the biggest problems with downloading files is figuring out where they go once they're on your hard drive. Creating and using a download folder eliminates that problem. Right-click your desktop and hover your mouse pointer over New until a menu pops up. Select Folder from that menu to create a new folder on your desktop. When the folder appears, its name, New Folder, should be highlighted already, so you can just type your name for it, such as Downloads. Though you don't need to leave this folder on your desktop, make sure you remember where you put it. When you start downloading a file, your computer will ask you where you want it to go; specify your download folder, and you'll always know where your files are.
Download still not working?
There might be several reasons why a download cannot be made:
- the download link is broken (the publisher or the developer of the software has removed, moved or re-named the file on their servers). If this is the case, please report us the error and we will try to provide an accesible download link as soon as possible
- the download site is not available or offline for various reasons (technical problems, maintenance, etc)
- you cannot connect to the download site for various reasons (your internet provider has technical problems, maintenance, etc. or your network admin has blocked access to the site or to all downloads, your firewall is blocking the access to the site, etc.)
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